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How it works

From "something's off" to fully onboarded.

No sales pressure, no jargon, and no surprise scope once we're in the door.

1

Tell us what's going on

A phone call or a quick message. No obligation, and if you're better off with what you have, we'll say so.

2

A short scoping call

A quick, plain-English walkthrough of your team, environment and current setup. No technical knowledge required on your end.

3

A clear proposal

Scope, service level, and a flat monthly number in writing, with any assumptions spelled out, not buried in fine print.

4

Onboarding

Documentation, MFA, backups and monitoring get put in place first, before anything else changes. Minimal disruption to your team.

5

Ongoing partnership

Regular check-ins, proactive monitoring, and a real team that answers the phone, not a rotating cast of strangers.

What onboarding actually covers

Taking over IT means more than a new number to call.

Before we touch a single setting, we build a complete picture of what you actually have. Then we secure it, document it, and bring it under one roof.

A full inventory, not a guess

Every device, server, account and login gets discovered and logged in IT Glue, our documentation platform, often turning up things nobody remembered still existed.

Real policies, written down

Password and MFA requirements, an acceptable-use policy, and an AI usage policy covering tools like Copilot and ChatGPT: rules your team can point to, not tribal knowledge one person carries around.

Vendors and licenses under one roof

Every software license, renewal date and vendor contact gets tracked in one place, so a renewal never quietly lapses and nobody's still paying for five seats no one uses.

Day one

What actually goes live on your systems.

This is the stack every client gets out of the box, not an upsell menu you get talked into later. Before the first invoice, your environment already has all of this running.

Every device enrolled for monitoring

Datto RMM watches and patches each workstation and server around the clock, the moment it's onboarded.

Endpoint detection live, 24/7

Datto EDR watches for what antivirus misses, with a Kaseya MDR security operations team behind every alert.

Backups scheduled and verified

Veeam pointed at every server and critical dataset, landing on immutable offsite storage with Wasabi.

Inbound email scanned

INKY flags spoofed senders and look-alike domains with a plain-English warning banner, right inside Outlook.

Your team enrolled in training

BullPhish ID runs monthly security-awareness modules and simulated phishing, with results tracked over time.

Continuous breach monitoring

Dark Web ID watches for your company's credentials turning up in breach dumps, so a reset happens before it's exploited.

Everything documented, live

IT Glue holds every device, credential, diagram and configuration, kept current as things change, not written once and abandoned.

Compliance posture tracked

Vanta continuously checks your controls against real frameworks, so a questionnaire or audit is never a scramble.

Microsoft 365 brought under management

Licensing, permissions, and mail flow reviewed and actively administered, not left running on whatever was set up years ago.

Ready to start the conversation?

Tell us what's going on. No obligation, and we reply the same business day.

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