Straight answers, before you call.

During business hours, critical issues get worked immediately, not a ticket that sits behind twenty others in a queue. Less urgent requests get triaged and scheduled the same day. Our after-hours line covers existing clients for anything that can't wait until morning.

Either. Some clients want us to be the entire IT department. Others keep an internal person for day-to-day help and bring us in for security, infrastructure, and the things that need a bigger team behind them. We scope it around what you already have, not a one-size template.

We start with a short scoping conversation, not a surprise audit. Once you approve a proposal, we document your environment, put MFA and backups in place, and get monitoring running (the boring, foundational stuff) before anything your staff would notice day-to-day changes.

The number we quote is the number you pay for ongoing support and management. We tell you upfront what falls outside that (a full office move, a new line-of-business rollout, a major project) so it's never a surprise line item after the fact.

No multi-year lock-in you can't get out of. Either side can end the relationship with reasonable written notice, spelled out in the agreement before you sign anything.

It's yours. Your environment is documented properly the whole time you're with us specifically so that if you ever leave, you leave with everything, not with a new provider starting from zero.

Yes. Most of what we do is remote by design, and it works the same whether your team is in one office or scattered across three states. On-site visits are available throughout our service area when a job genuinely needs hands in the room.

Often, yes, for remote-only support. On-site visits are limited to our core service area. Tell us where you're located and what you need. We'll be straight with you about whether we're a fit.